Terms and Conditions
Welcome to A To Z Chimney Services. By accessing our website, booking a service, or engaging with us, you agree to the following terms and conditions. Please read them carefully.
1. Service Scope
We provide kitchen chimney repair, servicing, installation, and maintenance. The exact scope of work depends on the appliance condition, availability of parts, and agreed service plan.
2. Booking & Payment
- Service appointments can be scheduled via phone, website, or social media platforms.
- Payments must be made in full upon completion of the service unless otherwise agreed.
- Prices may vary based on location, appliance type, and spare parts required.
3. Warranty & Guarantee
- Any warranty on service or spare parts will be explicitly mentioned during booking or invoicing.
- We do not provide warranty on appliances beyond the service performed or parts replaced.
4. Customer Responsibilities
Customers must:
- Provide accurate service details (brand, issue, model, etc.).
- Ensure safe access to the appliance during the scheduled visit.
- Follow all post-service usage and maintenance instructions provided by technicians.
5. Limitation of Liability
We are not liable for:
- Damages caused by misuse, mishandling, or neglect after service.
- Delays or service interruptions due to factors beyond our control (e.g., traffic, weather, supply shortages).
- Pre-existing faults or damages unrelated to the service provided.
6. Third-Party Brands
We repair and service all major brands of chimneys. However, unless explicitly stated, we are not affiliated with or authorized by any specific manufacturer. Brand names and logos remain the property of their respective owners.
7. Cancellation & Rescheduling
- Cancellations must be made at least 24 hours before the scheduled service.
- Rescheduling is subject to technician availability.
8. Policy Updates
We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website or other platforms.